Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

Payment of energy bill

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Good morning, I saw now that I payed 2 times the same bill. I payed yesterday again because on my account there was no payment. I did the screenshot too so what I have to do? Thank you so much for the replay 

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Re: Payment of energy bill

AGL Moderator

Hi Francesco07,

 

Thank you for your message!

 

If you've paid your account twice then you'll need to contact our customer service team to arrange a refund.You can get in touch with them via web chat here!

 

I recommend waiting 24-48 hours before contacting us to ensure that your payment has cleared against your AGL account.

 

Kind regards,

 

Jayden

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