Paper Invoice addressed to 'Energy Consumer'

[GauthierM]

Hello,

We've received an invoice addressed to Energy Consumer to our unit.

The invoice runs from 12 Aug to 14 Sept. We moved in on 2 Sept and are not linked with your company.

May a moderator get in touch with me please?

[Jordanemm]

Hi @GauthierM, 

Thank you for reaching out to us about this letter you have received. Understanding that you moved into the current unit on 2 September (despite choosing another Retailer for your electricity and/or gas) you will still need to get in contact with our team to take care of the amounts outstanding from this date. You can speak with our service team via chat right here.

I hope this helps to answer your question and we look forward to hearing from you. 

Cheers, Jordan