I'm sorry to hear that you're having issues with our app. For future reference, if you can complete the feedback form under the 'More' tab within the app, our support team will be happy to take a closer look at this issue for you. In the meantime, you can process a payment by following this link, and you can get in touch with our web chat team here.
If I’ve helped in anyway, please mark my post as SOLVED!
This helps our Community know the answer to common questions.