Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Overdue account

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Hi,

Can you please check my account, why is it showing overdue, although I have paid way before the the due date?

 

Thank you.

3 REPLIES 3
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Re: Overdue account

AGL Moderator

Hi Touhidul,

 

Thank you for getting in touch!

 

Once you've made a payment, this can take 2-3 days to register in our system. From here, your online balance only updates every 3-5 days. With this in mind, it can take a little while for your app to update to show that your bill has been paid I'm sorry to say. However, this does not mean that we haven't received your payment. 

 

If you'd like our support team to follow up on this further for you, please complete the feedback form under the 'More' tab within the AGL app and we'll be in touch soon!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: Overdue account

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I need help can someone online talk to me thanks 

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Re: Overdue account

AGL Moderator

Hi racbabs,

 

Thank you for your comment!

 

If you'd like to have a chat with a member of our customer service team, we'd encourage you to contact us.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.