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Overcharged Gas Bill

Switched-on

Hello everyone,

 

I was wondering if you could please clarify something for me.

 

I live in a 2BR unit with 1 other person, and we don't have gas cooking... my quarterly bill came to $330.19 and the one before was 160.60 (when we were both away for a month)...

 

We always thought it was due to high gas costs in NSW but speaking to others, it seems that we are being overcharged... when we first moved into our unit a couple years ago, nobody came to read the meter, and nobody has come to read the meter then... so how does AGL know that they are charging the correct amount?

 

Would appreciate any assistance here, thank you.

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Re: Overcharged Gas Bill

AGL Moderator

Hi @hello123, welcome to the Community! 

 

It sounds like you may be receiving estimate reads and have restricted access to your meter. If this is the case, we recommend that you manually enter your meter readings to ensure your billing is accurate. You are able to do this via your online account, where you can enter as many reads as you like, up to a maximum of 1 read per day. Here is a great post that explains how to enter your reads.

 

If you do wish to discuss this further with us, our web chat team is ready to assist you 24/7.