Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

Overcharged Gas Bill

Switched-on

Hi,

 

I have move to my current house on 22nd June 2019 and after one month I received the Gas bill of $1155.17 for use of one month. After talking to customer care I got to know that m the initial reading they have taken to calculate my bill does not match with the reading I have taken on the day of moving into house. I had taken the photographs of the meter the day I moved in and forwarded them to the AGL. After that AGL customer care raise a complain with Gemina which look after the meters however after 15 days when I called back at customer care they told me that Gemina has confirmed that initial reading taken in the bill was not wrong and I will have to pay the overcharged bill. Now I am stuck with the bill so highly overcharged which I know is not correct.

 

I hope my problem will be resolved in this forum and the bill will be corrected.

 

Thanks

3 REPLIES 3
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Re: Overcharged Gas Bill

AGL Moderator

Hi Mesid2016,

 

Welcome to the AGL Community!

 

I'm sorry to hear that you've been struck with such an exorbitant bill and that our customer service team have failed to resolve this to date. Please send me a private message (by clicking on my username - jaydeny) with your AGL account number, email address, and photographs of your meter so that I can help further.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: Overcharged Gas Bill

Switched-on

Hi 

I am myojin Kim who are living XXXX

I request to refund money about overcharged fee. But one times refunded. It should be refunded 2times totally.

So you should refund money to me one more.

Please check and refund money.

Thank you

 

Regards,

myojin

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Re: Overcharged Gas Bill

AGL Community Manager

Hi @myojinkim 

 

As I mentioned in my message to you this morning, you'll need to contact us so that your account can be accessed. Unfortunately we can't handle this kind of inquiry here on the community, because it is a public forum.

 

 

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.