Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

Over billing

Switched-on

Hi, 

 

I just got my Gas bill today and it seems exaggerated considering my whole family has been away for the last couple of months. 

 

I am sure I have not consumed that much gas compared to last quarter, considering I was the only user and I am not home during the day and do not consume much gas when I am home (i.e. I don't cook daily). 

 

I see that the gas bill is estimated based on my last bill. Not sure how to rectify this. 

 

Regards

Anis

 

1 REPLY 1
Highlighted

Re: Over billing

AGL Moderator

Hi Anis,

 

If your bill has been estimated, then we'll simply ask you to provide us with a current meter reading so that we can sort this out! You can do this using your AGL My Account. Please find more information here: How do I submit a meter read using My Account?

 

Kind regards,

 

Jayden

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