Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Over $1000 in credit, I use less than $1 a day.

owl
Switched-on

Hi AGL.

 

You sent a bill to me today telling me to pay my bill. And that you can't reach me by email. It's been years since you've sent anything to me.

 

It turns out that payment wasn't required. I'm over $1000 in credit. My usage averages at .87 cents a day.

 

I'm a disability pensioner and could do with some money. Can I have my money? Can I pay you less every fortnight?

 

Thanks.

2 REPLIES 2

Re: Over $1000 in credit, I use less than $1 a day.

Semiconductor

Hey @owl

 

You can absolutely have your credit refunded to you, it also sounds like you might be on bill smoothing, so our team can certainly discuss lowering that amount perhaps. Come chat with our billing team here and we'll sort it out for you.

Re: Over $1000 in credit, I use less than $1 a day.

owl
Switched-on

Hi there @Nathan,

 

I rang up and sorted it - I don't use bill smoothing but I pay $22 a fortnight via centrepay directly from my disability pension. My fortnightly usage is about $9.

 

Apparently AGL cannot change my payment amount for me.

 

I was able to get some of my credit back in a cheque that will arrive sometime next year. There are no banks to clear that cheque in my town, so I will hopefully get that money back by the end of January 2018.

 

Thanks.