Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Re: Online Account Access

Charged Up

And when eventually you can access your account you can look forward to:

1. No way of checking if your direct debit details are correct or changing them

2. No idea of when your bill will arrive because the dates constantly change

 

I'm still waiting for a bill to be issued to see if my direct debit actaully works but after that first one is paid I'm going back to Kleenheat. These clowns are just a waste of space

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Re: Online Account Access

AGL Moderator

Hey Doreen,

 

We're going to reach out with a private message so that we can get this issue resolved for you!

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: Online Account Access

Semiconductor

Well AGL have had another go at this and I still can't login with a password, getting a code by email is way too much trouble on the phone so I've junked the app and will use a PC for online access.

I've got no idea why this is so hard to sort out but apprently it is.

 

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Re: Online Account Access

Conductor

Just reflects AGL.

Always a problem, why did you bother changing? The whole app is useless! Shows you nothing! You certainly have patience.

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Re: Online Account Access

Switched-on
I have difficulties logging in to my agl online account. I have registered my email address and agl account number, but I haven't set up my password yet and I couldn't. Because everytime I'm trying to log in with my email, they always ask for my agl account number and when I enter my account number they said that it has already registered for online account. 
 
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Re: Online Account Access

AGL Moderator

Hi @feldantani

 

Our web chat team can absolutely help you with this! Come have a chat with us here.

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Re: Online Account Access

Conductor

I totally agree with you!

I wonder if we can use that line

"a glitch" is why we've not paid the bill?

They seriously are a complete joke!