Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Old Account still appear online myaccount.agl.com.au

Switched-on

I moved to a new address from previous rental property 5+ years ago. However, in my account.agl.com.au, I still find this old account with account number, connection information,  and address. I talked to agl and their reply is that it does not matter. I don't feel comfortable that I still have this connection under my name. I have left this property for 5 year and have nothing to do with it again anymore. It is very disturbing.

1 REPLY 1

Re: Old Account still appear online myaccount.agl.com.au

AGL Moderator

Hi Shahavijay! 

Welcome to AGL Community! 

Previous accounts should generally be removed from your online account shortly after you've had it closed, please Contact Us so we can have a look at getting that updated for you. 

 

Kind regards, 

 

-Nam-