Thank you for getting in touch with us!
We're sorry to hear that our billing has caused you this confusion. If you can get in touch with our web chat team here, they'll be happy to clarify things for you.
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If you have just moved into a new home, your Amazon Echo device will be shipped to your mailing address approximately 7 business days after your 10-business day cooling off period or your supply commencement date, whichever is later. We'll also send you an email when your Amazon Echo is ready to be dispatched, and a tracking number when it is shipped. Plus, you'll receive delivery status updates up until it's delivered!
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