Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

My account shows payment overdue. However I have paid weeks before due time.

Newcomer

Hi there,

 

My account shows payment overdue. However, I have paid weeks before due time. It's not my first time to pay, so I am sure the payment information is right. I have the receipt for the payment, indicating payment time and value.

 

Can some one contact me for help? Thank you very much!

 

Cheers,

 

2 REPLIES

Re: My account shows payment overdue. However I have paid weeks before due time.

Moderator

Hi Weizhi,

 

Thank you for your post!

 

If you have a receipt for your payment, and assuming you haven't been receiving reminders this bill, it's very likely that there is simply a delay in your online details updating. If you'd like us to double check this, please feel free to send me a private message with your AGL account number!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: My account shows payment 7 days overdue but the account is in credit.

Rookie

Called you service team and was told my account is in credit by 14 dollars. How can I have my account say overdue by 7 days and requesting please pay the credit amount. I think you have a serious systems issue here. Hope this doesn’t effect my credit rating?