We're sorry to hear that you're having troubles with our online service, and we'd like to see what we can do to help! So that we can jump into your account and have a look around, you'll need to contact our web chat team who'll be more than happy to assist further. You can contact them by following this link: www.aglener.gy/ChatCom.
If I’ve helped in anyway, please mark my post as SOLVED!
This helps our Community know the answer to common questions.