Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

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Multiple Bills

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HI all.

Just received a 4th bill in 2 weeks for our account.

This last one is for the same amount as the one sent yesterday!

The difference between bill 1 and bill 4 is about $2.

We had solar installed and this is the first billing cycle for it.

I would have thought that with smart meter that you should be able to get the right figures within hours.

I can get the output of solar on to my phone within 30 mins!

 

How can we stop getting all these bills sent to us and with these little adjustments?

1 REPLY 1
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Re: Multiple Bills

AGL Moderator
AGL Moderator

Hi Lisa47,

 

Thank you for your post and feedback. 

 

It's concerning to hear of you receiving 4 bills within a time-frame of 2 weeks and I apologise for the inconvenience caused. 

 

Bills are often automatically adjusted when meter readings or adjusted consumption data is received and I can definitely understand how this would be very confusing. 

 

Being on monthly billing may also be the cause of bill adjustments when updated readings are received. 

 

We have more information on smart meters here. If you would like to discuss your account in more detail, you can contact us via webchat here.

 

Regards, 

 

Le 

 

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