Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Highlighted

Monthly electricity bill 3 times higher than same time last year.

Switched-on

Hi, my current electricity bill for the month is 3 times higher than the same time last year i.e. was approx $300 now $900 and approximately 2.5 times higher than the previous month.

The reading is not an estimate as we have remote meter and I cant accept that any appliance  would create this kind of discrepancy.

How do we deal with this?

3 REPLIES 3
Highlighted

Re: Monthly electricity bill 3 times higher than same time last year.

AGL Community Manager

Hi @AA1 a good place to start is to run through the possibilities here: My bill seems higher than usual, what should I do?

 

Checking your usage patterns in My Account or the AGL Energy app can help to understand whether you're using significantly more electricity. 

 

It can also help to get in touch with customer support to make sure you're on the best available plan.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
Highlighted

Re: Monthly electricity bill 3 times higher than same time last year.

Switched-on

David,

I've done all of these things.

AGL need to act now and do their due diligence. i.e. check the meter

AA1

Highlighted

Re: Monthly electricity bill 3 times higher than same time last year.

AGL Community Manager

@AA1 

 

Okay, great. In that case I'd encourage you to get in touch with AGL customer service and speak with the Resolutions team. They'll be able to investigate the issue further and sort this out for you.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.