Accounts and Billing

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Monthly bills too high!

As a family of 4, two adults and two kids (6&3) we are getting electricity bills that I think are way too high! We live in a relatively small 3b + 1bathroom house. No pool, no air conditioning, no dryer. We both work 40 hours a week and there is no one home more often than not. How are we continuously getting bills for $240 a MONTH? That would equal $720 a quarter and that is ridiculous. 

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Re: Monthly bills too high!

Hi @rhifol,


Thank you for reaching out to us about your high electricity bills - no one wants to have that shock!

There is no quick answer to high bills, especially considering your familial situation throughout the week. There could be a number of factors to consider, such as estimations, and checking to see whether any particular devices are eating up a lot of power (although it seems as though you would have already done this check). 


We would be most happy to look into this matter for you personally. To do so, please speak to us on Facebook Messenger at or via web chat at


We look forward to hearing from you, and appreciate your patience in the meantime.






Re: Monthly bills too high!

$240 a month is too high??? I just moved into a small 3 bed house as well. 2 adults and a 1 yr old. Just got the monthly bill. $677.00. I don't even know where to start


Re: Monthly bills too high!

Hi @Corablake


We can help! Unfortunately, this shock can often happen with meter estimations.

Thankfully, we have introduced the ability for you to supply your own meter read via your online account access, or AGL app access. If you're having any difficulty with this, please speak with our service team whenever you are available. You can contact them on Facebook Messenger here:


Kindly, Jordan