Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Monthly billing and own meter reading

Switched-on

I have read my electricity meter for the first time. My bills are quarterly but when I put in the readings I find that the bill is now for 6 months. Prior to closing the window the page tells my my bill is on the way. Am I going to be billed $542.63 for 6 months or the usual $270 odd for the 3 months Nov to Feb?

3 REPLIES 3

Re: Monthly billing and own meter reading

AGL Moderator

Hey Peter2,

 

Thank you for joining the AGL Community!

 

I'm sorry to hear that you've been given conflicting messages by our billing system. However, I can assure you in confidence that our system will only ever issue your bill for a three month period by default. If you'd like us to double check your account, you're always welcome to get in touch with our web chat team here.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Monthly billing and own meter reading

Switched-on

Hi,

Jayden,

I replied to your email the other day but was rejected 3 times.

Yes my query was answered. Just could not work out why a contractor reads my meter whilst you ask me to do the same and then bill me accordingly. That is one bill with two readings.

All good now.

Thanks,

Preter

Re: Monthly billing and own meter reading

AGL Moderator

Good morning, Peter2!

 

Thank you for letting me know. It's great to hear that this issue has been resolved for you.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.