Since my account started in Sept 2014, my account has been estimation only.
In Oct 2015, I started to push for a actual reading as I was planning on leaving my residnce (a unit in a complex).
Phone calls to meter reading complaints dept have been to no avail - the meter reader has to turn a door knob but chooses not to.
I was assured that when I left my residence, due to finishing rental lease, it would be read as 'it has to be an actual reading on account closure' - well, that never happened I've again been given a estimte on departure bill.
I even emailed the meter location, with photos, to AGL - again to no avail.
Next week, I'll be on the phone to the ACCC and am sure I will still need to pay my bill (which I will do so as not to be defaulted).
I have left the area and have no access to my unit anymore.
Am pretty disgusted with the system currently in place - but have little choice.