Letter of payment plan cancelled

[Nathan74]

I’ve received a letter saying I have not met my payments, but I have made all payments in power and gas yet still got a letter. Do I need to be concerned that one or the other will be cut off. ?!

[jaydeny]

Hey Nathan74,

Thanks for getting in touch!

If these are the only letters you've received, then you definitely don't need to worry about your utilities being cut off! But we will ask you to get in touch with our web chat team (aglener.gy/ChatCom) so that we can jump into your account and check a few things.

Cheers,

Jayden.