Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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LINK TO LIVE CHAT

Conductor

Hi, Does anyone know the link for the live chat, I was speaking with someone but it got cut off. So relogged on and now their is no option for the live chat?

15 REPLIES 15
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Re: LINK TO LIVE CHAT

Retired AGL Moderator

Hey @MELZ275, welcome to the Community!

 

You can reach our live chat team here. If you've lost quite a considerable conversation the agent may be able to look over your notes to determine what was discussed in the previous chat.



If I've helped you in any way, feel free to give me a Like!
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Re: LINK TO LIVE CHAT

Conductor

HI @Jeremy, THank you.  BUt that just takes me to the contact page, not the live link chat

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Re: LINK TO LIVE CHAT

Retired AGL Moderator

All seems to be working fine on our end @MELZ275. Are you able to try with an alternative browser and/or platform?



If I've helped you in any way, feel free to give me a Like!
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Re: LINK TO LIVE CHAT

Superconductor
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Re: LINK TO LIVE CHAT

Switched-on

Hi

I coukd not acces live chat using the link provided.It is abringing me to 'contact page' instead?

 

Thanks

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Re: LINK TO LIVE CHAT

AGL Moderator

Hey assistmepls,

 

Welcome to the Community!

 

If this link isn't working for you, we recommend that you log into your MyAccount here, and you'll be offered the opportunity to chat with a member of our web chat team provided one is available!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: LINK TO LIVE CHAT

Switched-on

i need to place a payment plan in place 

 

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Re: LINK TO LIVE CHAT

AGL Moderator

Hey Adriankov1,

 

Thank you for your post!

 

To set up a payment plan, you'll need to get in touch with our web chat team here.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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I would like to Live chat now ploease

Switched-on

Hello,

Could I please chat to one of the AGL customer service officers to request a copy of my bills for November and also December 2017 as my accountant has asked for these for taxation purposes.

ManyThanks AGL

Sally