Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Is AGL website live chat available or not?

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My online account has not loaded for over a week.  I have cleared cache etc.   Need live chat, but it does not appear to be available.   How do I contact AGL?

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Re: Is AGL website live chat available or not?

AGL Community Manager

Hi @HelenW Live chat is usually still available, but capacity may sometimes be impacted by the current COVID-19 situation. If you're having trouble accessing live chat or phone support, a good alternative is to log in to your My Account and click the "Message Us" button. Messaging responses aren't immediate like a live chat, but they're a reliable way to get in touch and resolve any issues.

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Re: Is AGL website live chat available or not?

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Thank you David for your response.  Your suggestion to access My Account would not work due to the fact that I could not login to my account.   The problem, I happily report is now resolved, although I have had no contact with AGL apart from this forum.