Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Insane electricity forecast/estimate in AGL app

Switched-on

The AGL app indicates a forecast electricity bill of $281,633 over 1000000 kWh usage! The last meter read for November bill was 134715 and today is 138012 - 3300 kWh. The app or logging through the laptop won’t allow me to update the meter read saying the number is not what is expected...it seems there is something wrong in the backend of my account or with the app to get such an insane forecast in the App. I rang AGL and they said there is nothing that can be done because we haven’t been billed yet so it’s not a problem, but I certainly see a problem with what the app is telling me! Has anyone else experienced this or similar?