after 3 high gas bills with the following amounts:
Bill period: 10.09.2015 - 10.12.2015 Consumption: 5,5055.46MJ Amount: $185.58 Bill period: 11.12.2015 - 21.03.2016 Consumption: 4,906.88MJ Amount: $191.49 Bill period: 22.03.2016 - 20.06.2016 Consumption: 6,764MJ Amount: $263.92
I contacted the customer service and the representative told me:
9:58, jul 4 Imt***: 64,265 is the meter read for the date 20.06.2016.
while my last bill was:
So we realised that due to a system error all my 3 bills were wrong and then he said:
10:12, jul 4 Imt***: I will send this to the relevant team to fix the error. 10:13, jul 4 Imt***: And they will revise your bill from the contract start date with adjustment.
10:15, jul 4 Imt***: 1st bill $15.46, 2nd is $50.46. and the last one is $23.10.
Now I've got my bills revised as follows:
As you can see the amounts don't quite match what I was told (the second bill is actually higher than before).
Also the last reading of 79,186.61 is still wrong.
I've contacted the customer service but they keep bouncing me from one team to another and nobody gives me a straight answer.
Please help me fix my issue.
Solved! Go to Answer
Hi @Emanuele - Thanks for getting in touch via the community!
We would be happy to take a look at this for you. Please pop us a message with some account details and we'll take a look from there.
I got the last billed revised. Now the reading is correct but a mysterious multiplier factor of 10 appeared making the gas consumption exactly the same as before.
I've verified with my neighbours and our meters measure in Litres so don't need to be multiplied by 10.
The customer service doesn't want to help me and keeps saying that the calculation is correct.
It's getting annoying now, I'm going to issue a complaint with the Australian Competition and Consumer Commission.
My suggestion, go to Ombusdman! I had meter reading issues with AGL, followed up for ONE year. Same thing, they were assuring it will be rectified, I will gey a credit. Many emails, expensive phone calls to 1800, 13, number, @ around 1 dollar a minute. Nothing done for one year! The credit was reaching more than $1000. It was fixed in one week, after I went to the Ombusdman. Don't leave too long. AGL admin is incompetent, and does not how to reverse when more than one bill. At the end, the client does not get the full crefit back!
I sent an email to the complaints team as a last shot. If I don't get an answer soon I'll make a complaint with the Energy & Water Ombudsman NSW.