Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Inconsistent amounts on billing communications

Switched-on

Hi there,

 

Trying to work out why the email from AGL (and the online account and the phone app)  says a credit of $X but the text message says a refund of $Y. 

Why is there inconsistency between the different communications?

1 REPLY 1

Re: Inconsistent amounts on billing communications

AGL Moderator

Hi Michelle-A, thanks for being part of the AGL Community.

 

We can certainly look into this for you but you'll need to contact us directly here.

 

You can also get in touch with through AGL Messenger via the APP, or by logging into My Account.

 

Kind Regards,

Jenna