Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.


Inaccurate Meter Read

I have an issue with my most recent gas bill as I believe it has been incorrectly charged.
For our “actual dated metered read” it states that the start read is 5,602 and the end read is 5,702.
The gas has not been used in months, and I am quite surprised in the increase in payment due considering the bill prior was $55.64 - for supply only.
I have attached a photo of the meter showing that the current reading is 5,602 which is the start read.
Can somebody please explain how you have come up with the "actual" meter read, and have the bill amended to show a true representation of my gas use.
Thank you.
index.pngActual Meter Read taken 27/03/2018

Re: Inaccurate Meter Read

AGL Moderator

Hey Hayley_Mitchell,


Thank you for joining the AGL Community!


Based on your post, it does sound as though something may have gone awry here! Especially if you've been billed to a meter reading of 5,702, when your meter is clearly displaying a meter reading of 5,602. To have this corrected, we'll ask you to submit your own meter read via My Account or the AGL App which will help update your account with an accurate reading.


Kind regards,



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Re: Inaccurate Meter Read


We have also had an inaccurate meter read.

Even though it is in dispute,I have been reissued with the same one - WITHOUT the discount. I have submitted the current reading but was never contacted as promised.😡