Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Highlighted

In system showing my plan has 13% discount in total but actually I am getting 2% only!?

Switched-on

New chargesandcredits.
Usageand supply charges Unit s Price Amount
General Usage 1217.47MJ $0.0365 $44.44
Supply charge 103 days $0.69 $71.07
Other charges
Over the Counter payment fee $1.82
Total charges + $117.33
Credit s
2%Double Up Discount $0.89cr
Total credits - $0.89cr
Total new chargesand credits = $116.44
Total GST + $11.64
Total due = $128.08

 

 

My current plan Set and Forget

Energy Plan Period:12 Months
Rate Type:Variable Rate
Double Up Discount:2%
Direct Debit Discount:11%
Termination Fees:
 No early termination fee

 

1 REPLY 1
Highlighted

Re: In system showing my plan has 13% discount in total but actually I am getting 2% only!?

AGL Moderator

Hi winfy_lee,

 

Welcome to the AGL Community!

 

Based on the information you've provided, it sounds as though the 11% portion of your discount has indeed not been applied. There could be a number of reasons for this but our customer service will need to take a look at your account whatever the case. You can get in touch with them here.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.