Accounts and Billing

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I was expected the first bill arrived yesterday

Hi ,

I moved over from the other provider. It was set in the middle of July.


I haven't got the first bill yet. The my account page said the bill was about to be issued on the 12th of September, yesterday, now it says the date will be in Dec.

It seems the usage page is loading forever. 


I would like to check my bill to pay for it. It includes an on time payment discount. 


Thank you 

Tags (2)

Re: I was expected the first bill arrived yesterday

Hi @lidotime

Thank you for reaching out to us, and apologies for the delay in receiving this bill! We would be most happy to look into this for you, whenever you have the time to talk. Our service team on Facebook Messenger will be able to help you right here:


Thank you for your help in advance and we look forward to hearing from you.

Kindly, Jordan


Re: I was expected the first bill arrived yesterday

i am in a similar situation as I was apparently nilled in September but I never actually receuived a bill- only a Welcome email. This morning i got an Disceonnection notice and a few hundred extra to pay due to late payment...