Hi this is the fifth time I am contacting you for my Gas bill. What happened was about 3-4 months back I received a very high gas bill and the amount is 1999.00. Now when I checked my previous bills records I am uptodate. And now I got an email with a disconnection notification saying that if I didn’t pay that amount I will be disconnected from the gas supply. Now when I was contacted last time I was told that no need to pay any money until they sorted out this mess and this is due to the computer problems. Can you please give me an answer to this before I am going to send this story to media publishers.
Thank you for taking the time to bring this to our attention, and I apologise for the lack of resolution you've received to date.
I'll kindly ask you to get in touch with me via private message with your AGL account details, and I'll be more than happy to help wherever I can.
I lost my wallet yesterday & called to say that my D/Debit may not go through.
I have since found out that there is no problem about paying my account next week.
The direct debit is still current - it is only my card number that will change.
Please reply to this email.
Welcome to the AGL Community!
Unfortunately we can't address your direct debit concerns directly through this forum. However, you can alter your direct debit settings yourself by logging into your AGL My Account here. Alternatively, you're always welcome to contact us