Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

I paid twice for a bill

Switched-on

This is a very sad thing. Because I forgot to pay the bill at the beginning of the month (I paid the bill on 12.4), which caused me to pay the bill again on the 24th(12.24). I wonder if I can get the money back? 😞

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Re: I paid twice for a bill

AGL Moderator

Hi Vincentzxt, 

 

This situation can be quite upsetting, don't stress though as these things happen to the best of us. 

 

If you have overpaid your account you can organise a refund for your credit by messaging us on your app, or give us a call. 

 

Thanks 

Ellen