Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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I paid bill twice

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I paid my electricity bill twice by accident. Then I was charged twice. What can I do to solve this problem?

3 REPLIES 3
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Re: I paid bill twice

AGL Moderator

Hi Tom777,

 

Welcome to the Community!

 

If you've accidentally paid your bill twice, then you'll simply need to contact our customer service team to request a refund of the over payment. You can find ways to get in touch with them here.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: I paid bill twice

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My bill was Direct debited twice as well! on the same day. Can I just keep it as credited on my account and then hopefully not have anything to pay on the next bill?

 

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Re: I paid bill twice

AGL Moderator

Hi Lindsey,

 

Thanks for contacting us and for using AGL Community.

 

You can certainly keep the credit on the account and it will roll over onto your next bill.

 

Regards,

Jenna