Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

I have received two Gas bills with different amounts, why??

Switched-on

I have received two Gas bills with different amounts, why??

Thanks and regards,

Chikara

3 REPLIES 3

Re: I have received two Gas bills with different amounts, why??

AGL Moderator

Hey Chikara,

 

Thanks for your post!

 

We've recently identified a section of customers who have not had their discounts applied correectly to their latest bill. We've rectified the accounts affected and it sounds as though you've recieved a new bill as a result! We'll ask you to pay the bill with the latest due date of the two disregard the other.

 

Kind regards,

 

Jayden

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Re: I have received two Gas bills with different amounts, why??

Switched-on

I have just received two bills on my phone bank app for the same billing period and account with slightly varied totals and due dates- which do I pay?

Re: I have received two Gas bills with different amounts, why??

AGL Moderator

Hi jolson! 

Welcome to the AGL Community! 

 

It sounds like you may have received a revised bill, there can be a number of reasons why this might be the case for you. We'll need to check your account and the notes from our billing team to see why, please Contact Us so we can check this with you. 

 

Kind regards, 

 

-Nam-