Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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I have not received my bill.

Semiconductor

Hi - I live in a fire affected community and since a major interruption to power I have not received any bill.  My Billing period is the 18th of the month, the last period ending 18 January, and I am usually alerted to my bill on 20th of the month.  I have a smart meter and solar and I prefer monthly billing without any estimates factored into the billing. 

1 REPLY 1
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Re: I have not received my bill.

AGL Moderator

Hi BernieC, thank you for reaching out.

 

We are supporting all of our customers that are affected by the bush fires by placing their accounts on hold. Please contact our dedicated Bushfire Relief Helpline on 1300 001 545 when you’re ready.

 

You can also find further information on our website:

 

www.agl.com.au/bushfires

 

Kind regards,

 

-Nam-