Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Highlighted

I get conflicting information regarding daylight saver times

Conductor

We want ot know if the times specified in TOU brackets are adjusted for daylight saver times even if the smart meter register is on NEM (AEST) time

If they are adjusted , by whom? The DNSP or AGL?

6 REPLIES 6
Highlighted

Re: I get conflicting information regarding daylight saver times

AGL Moderator

Hey nuggetgalore,

 

Thanks for your post!

 

We're happy to confirm that as you have a smart meter, that your times are automatically adjusted for daylight savings time. This adjustment is made by the relevant electricity distributor in your area, which you can confirm here.

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
Highlighted

Re: I get conflicting information regarding daylight saver times

Conductor

failed to post

Highlighted

Re: I get conflicting information regarding daylight saver times

Conductor

thanks for the answer.

This throws up two more questions:

When I was forced to pay for an interwvall meter in 2010 I had no option but to go on TOU.Below is a quote from a letter AGL sent me (21 may 2010) :.....".you will also enjoy off peak rates all weekends from 11pm friday to 7am Monday AEST (day light savings do not apply...."

1) when has that changed?

2)If it did change,why was I not informed?

When harging electric cars a full hour at the wrong tariff amkes a big difference

PS.: this is the second draft as the first got wiped out when i presed post

Highlighted

Re: I get conflicting information regarding daylight saver times

AGL Moderator

Thanks for getting back to me, nuggetgalore!

 

For enquiries relating to your account specifically, you'll need to get in touch with our web chat team at aglener.gy/ChatFa4

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
Highlighted

Re: I get conflicting information regarding daylight saver times

Conductor

Thanks jayden.

It is really not about me. The questions are generic: when and under what conditions have the summertime changes been made?

How have people been informed?

Do people who did not change plans stay with NEM (AEST) hours.

 

Highlighted

Re: I get conflicting information regarding daylight saver times

AGL Moderator

Hey nuggetgalore,

 

When tariffs were changed, and how consumers were subsequently informed, does vary on a case-by-case basis. As a result, the answer to your question is account-dependant. As a result, we encourage you to get in touch with us using one of the above platforms so that we can help further.

 

Cheers,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.