Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Highlighted

I cannot access live chat - requesting for actual meter reading

Switched-on

Hi, I can't seem to access live chat from your website. There is no link and not responsive. 

I would like to request for actual meter reading during business hours. Could you please help to assist?

Thank you. 

 
 

AGL screenshot.png

2 REPLIES 2
Highlighted

Re: I cannot access live chat - requesting for actual meter reading

Switched-on

Also, i tried to email customerreads@agl.com but i receive a email deliverable failure. 

Highlighted

Re: I cannot access live chat - requesting for actual meter reading

AGL Moderator

Hi accounting-maus!

Welcome to AGL Community!

 

There are a few ways that you can update your own meter reading with AGL, please click here to see which option suits you. The correct email address to email any photos of your meter reading is CustomerReads@agl.com.au which will go directly to our billing team.

 

Kind regards, 

 

-Nam-