Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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I can't get reward.

Switched-on

Hi, I have tried to get a reward to buy Coles card many times. But always I see  'That wasn't supposed to happen.' and error message. Would you help me to know why? Thank you.

3 REPLIES 3
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Re: I can't get reward.

AGL Moderator

Hi kodney,

 

Welcome to the AGL Community!

 

I'll be happy to lend a hand here. So that I can help, could you please send me a quick private message with your AGL account number and email address?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: I can't get reward.

Switched-on

Hi 

 
My account number is 7032717832 and email address is [removed]
Thank you. 
 
Kodney
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Re: I can't get reward.

AGL Moderator

Hi kodney,

 

Thanks for getting back to me!
 

I've updated some information within your online account which will give you access to AGL Rewards. Could you please follow the prompts in the email you'll receive soon, log in, and let me know how you go?

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.