Welcome to the community!
You can check whether or not a concession discount is being applied to your bills by simply looking underneath the 'Credits' section, on the second page of any bill. If this doesn't clear things up for you, you're welcome to get in touch with our web chat team (aglener.gy/ChatCom) who'll be happy to help where they can!
Hi, my bill has surprised me. A friend yesterday told me to get in touch with AGL as he was given a discount when he complained. Have I got that discount ?
You can confirm the details of your current discount plan by logging into your My Account here. If you're curious to find out more about other discount plans that are available to you, you can find this information by following this link.