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Search for answers relating to your AGL account or your AGL online services.

How is the payment processing fee calculated?

Switched-on

We received our latest bill today, and it included a payment processing fee of $1.40. The previous bill was paid with a credit card, for an amount of just under $280, which, given the tiny print of "A 0.45% fee )GST incl) may apply if we incur a fee due to your payment method"  should have been a payment processing fee of $1.25. Why is it $1.40?

 

 

1 REPLY 1

Re: How is the payment processing fee calculated?

AGL Moderator

Hi @ET,

 

Thank you for reaching out to us, and pointing out this discrepancy. Our service team would be happy to discuss the matter with you, you can speak to them right here.

 

Sincerely, Jordan

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