Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Highlighted

How do I pay my Gas bill via the AGL app?

Semiconductor

Hey Guys,

 

There seems to be no easy way to pay my Gas bill except ringing AGL and doing it over the phone.

I like to think I'm pretty tech savvy but there doesn't seem to be a way to pay my gas bills via the AGL app or even on the AGL website signed into my account.

 

Any suggestions are appreciated. 

7 REPLIES 7
Highlighted

Re: How do I pay my Gas bill via the AGL app?

AGL Moderator

Hi Dean94! 

Welcome to the AGL Community! 

You can certainly make a payment on your AGL My Account, this option is available in your Billing screen, you'll see an option "Make a payment". You can also visit our Payments website and process your payments manually. 

 

Kind regards, 

 

-Nam- 

Highlighted

Re: How do I pay my Gas bill via the AGL app?

AGL Community Manager

You can also make payments via the AGL app. This is how I pay my own gas bill.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
Highlighted

Re: How do I pay my Gas bill via the AGL app?

Semiconductor

Hi Nam,

 

My app only gives me the option to pay my electricity bill, it says nothing about Gas...

Highlighted

Re: How do I pay my Gas bill via the AGL app?

Semiconductor

4273A238-4874-4572-90FB-CF4874F9AC4B.jpeg

Hi David,

 

See photo attached.

 

even though my Gas is with AGL it has never appeared on my app, I’ve always had to call to pay.

Highlighted

Re: How do I pay my Gas bill via the AGL app?

AGL Community Manager

@Dean94 if your gas is with AGL you should certainly see both in there, so that's odd. On the Overview page of your app, is gas listed or only elec?

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
Highlighted

Re: How do I pay my Gas bill via the AGL app?

Semiconductor

Hi David

 

Only elec is listen under overview.

 

See attached picture of my gas bill.

6BFF95C2-EB87-45B2-A14F-8721441DF0EA.jpeg

Highlighted

Re: How do I pay my Gas bill via the AGL app?

AGL Community Manager

@Dean94 Thanks for that. This looks like it may be a technical issue. Can you shoot me a private message (click my name) with your account number, and I'll pass it on to the app team?

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.