Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Highlighted

How can I understand my bill?

Switched-on

Forgetting that your app no longer works with my phone (that last showed $94.xx due), how is it that the Amount Due differs between when I log into my AGL account on my computer ($106.62), the amount that is shown still owing ($55.86 - obviously including the $50 partial payment I made a week ago but not the $45 I paid yesterday), and the bill that is emailed to me ($106.22)?

1 REPLY 1
Highlighted

Re: How can I understand my bill?

AGL Moderator

Hey silo24,

 

Welcome to the Community!

 

Given the discrepancy between your latest bill and your online account, it sounds as though our online service has not been updating your details appropriately. If you're still experiencing these issues, please get in touch with our web chat team here who'll be more than happy to help!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.