I have received Health Care Card from Centrelink and I was asked to input the card number for discount utility fee from AGL. But I can't find any card number but my CRN in front of the card. If I put the CRN into the card number blank, it says "The number you have entered is not a valid concession card number. Please re-enter or if you still have problems please call AGL on 1800 813 028 (8am – 8pm, Monday to Friday)."
I may call tomorrow.
Welcome to the AGL Community!
I'm sorry to hear that you've had difficulties registering your concession card details! You're always welcome to call in, but if you'd rather skip the queue you're always welcome to get in touch with our web chat team here.