Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

General Usage Next

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I recently received my latest bill or last bill rather before moving.

I have been paying monthly for a number of years and now see there is a charge on my bill for general usage next. This amount is $160!!! What is this charge considering i am moving and pay monthly.

3 REPLIES 3

Re: General Usage Next

AGL Moderator

Hi sarahkate,

 

Thanks for your enquiry!

 

So that I can provide you with an accurate response, do you mind me first asking to confirm which state you reside in?

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: General Usage Next

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Hi Jayden,

I live in south australia

Re: General Usage Next

AGL Moderator

Thanks for clarifying sarahkate!

 

In South Australia, you have what is commonly referred to as a 'stepped-tariff'. This means that you have an allocated of 109.589 MJ per day at one price, and anything over that is charged at a different price. The way to calculate your threshold at this price is multiple the number of days in your bill by 109.589.

 

For example, for a 30-day bill - 109.589 x 30 = 3,287.67. This means that 3,287.67 MJ of usage would be charged at the first rate, and any usage thereafter would be charged at the second rate which is lower.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.