Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Highlighted

Gas usage in my AGL account

Switched-on

Hi AGL,

 

I have an AGL account, but there is only the electricity information (usage, bill, etc). Can be the gas information also available in my AGL account? If yes, what should I do to make the gas available?

Thanks.

 

Asty

1 REPLY 1
Highlighted

Re: Gas usage in my AGL account

AGL Community Manager

Hi @Asty do you have a gas account with AGL? If so, you should see gas listed in your usage tab, but it's likely to show only estimated usage. This is because your gas meter can't be read remotely like an electricity smart meter, so we can't provide a detailed usage breakdown. Instead, we need to wait for your local gas distributor (the company that checks your meter and maintains the pipes in your area) to send us your latest meter read. In some places, this only happens every few months.

 

To get around this issue, you can provide a manual meter read in the AGL Energy app or My Account page. If you'd like more info on how to do this, just let me know.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.