Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

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Gas metre does not match metre on AGL bill

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Hi there, we live in a brand new duplex. It.looks like the gas metre on both sides are the wrong way around. My metre is on next door's agl bill and visa versa.

 

Therefore my AGL bills have been coming with next door's consumption. The house was vacant for 3 months and we got a 700 gas bill so I knew something was wrong. Checked the metres and there it was.

 

Who do I speak with to correct this?

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Re: Gas metre does not match metre on AGL bill

AGL Moderator

Hi Hmannah,

 

Thanks for contacting us and being apart of the AGL Community.

 

We do appreciate you bringing this to our attention. To have this issue resolved, you will need to contact us directly here. You can also contact us via AGL Messenger by logging into your online account or through the APP.

 

Kind Regards,

Jenna