Accounts and Billing

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Gas Meter Reading

We have recently notified AGL that we are switching suppliers and received our account last week which states Read Type “Actual”

Today I received our final account exactly a week after the last “Actual Read” account and it is for a lesser amount and again it states Read Type “Actual” and obviously the meter end read is less than the actual read of one week earlier.

How is this so?

Please explain?

1 REPLY

Re: Gas Meter Reading

AGL Moderator

Hey AussieXB12SS,

 

Thank you for joining the Community!

 

I'd recommend that you start by double-checking the billing periods listed on these bills. If you've recently transferred out of AGL then you may find that the more recent of the two bills covers a similar period as the original bill. If this is the case then the more recent of the two bills would be a corrected copy of your final bill.

 

If you'd like to double check this, please feel free to get in touch with our web chat team here!

 

Kind regards,

 

Jayden

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