Search for answers relating to your AGL account or your AGL online services.
Search for answers relating to your AGL account or your AGL online services.
Hi all, I am new to this Community.
I am now living in an apartment of a high rise building which is using centralized hot water system. I have a concern with the gas hot water meter which seems running very fast. I don't know the normal 'running rate' of the meter but based on the meter reading in the past 6 months (I used 3 months billing period) it jumped up over 50 percent. I didn't have any repair of the in-house hot water system but the meter reading just went up substantially high compared to 6 months ago.
Bill - Mar 2014 end reading: 764.05
Bill - Mar 2015 end reading: 1619.96
Bill - June 2015 end reading: 1844.11
Bill - Sept 2015 end reading: 1940.99
Bill - Mar 2016 end reading: 2516.07
Bill - June 2016 end reading: 7936.6 (should be a misread reading, which aroused my interest to look into this matter)
Current meter reading at 17/06/2016: 3121.7
We are only a married couple without any kids and hence the hot water usage is quite consistent and definitely not high. Based on my observation yesterday, I used 10.3 units a day which implied that I will use 927 units in 3 months. It will become another 50% higher than the previous bill (exponential growth!).
Does anyone have the same experience? Can I request AGL to check my meter for free and how can I ask for the compensation if the meter reading was wrong? The model of my meter is Itron with sensor Cyble Sensor V2 (KLF:10).
Is there method that I can check the accuracy of the meter by ourselves?
Thanks all!
Hi @Ernest
Welcome to the Community!
We would certainly need to look at your account to be able to verify the reads. The last read certainly looks odd!
Please send me a private message at your earliest convenience with some account information, I'll then take a look and see if we need to raise a meter test for you.