calculating GST, I do not know how you guys work out the GST amount on a bill. It's not the total amount of 10% can you show the calculation of the GST total in the future bills please?
ie Total charge: $214.66
GST: $17.99 What % of it????
Firstly this is not a new idea
Should be in the heading "Get Support" and sub title "Billing"
@David_AGL or another may want to move this.
AGL has a document.
Here is my last bill. (I will put the maths in RED and BOLD for you)
New charges and credits.
Usage and supply charges Units Price Amount
General Usage 498.92kWh $0.378 $188.59
Supply charge 90 days $0.830 $74.70
Total charges + $263.29
(General Usage + Supply Charge = $263.29 ..... this is the amount I owe AGL for electricity and supply)
Standard Feed-in Tariff* 1979.349kWh $0.2 $395.87cr
Total credits - $395.87cr
(This is the amount that AGL owes me for solar feed-in $397.87)
Total new charges and credits -$132.58cr
(This is $397.87 minus $263.29 = $132.58 Credit to me)
Total GST + $26.33
( GST is 10% of $263.29 = $26.329 (with rounding) = $26.33)
Account Due = $106.25cr
(Account Due is $132.58 that AGL owes me, minus the GST = -$132.58+ $26.33)
AGL now owes me $106.25
Now I presume without seeing your actual bill that your USAGE Charges totalled $179.90 as that is what your GST is.
You must have other items on your bill that you have not stated as ($179.90 + $17.99 = $197.89)
You have stated $214.66 as your amount.
I've moved this across to the Accounts and Billing forum.
@NeilC has done a great job of breaking down the bill explainer. There may also be fees and charges on your bill that do not include GST. See https://community.agl.com.au/t5/Plans-Rates-and-Pricing/Do-fees-and-charges-include-GST/ta-p/12724
It's difficult to provide more detail without access to your bill. Please contact customer support if you need more assistance with it.