I'm sorry to hear that we've left you out of the loop here. This is not an ideal situation in any case, and I can only assume that the fact that this is your first bill makes things that much more frustrating. So that we're able to sort this out for you, we'll ask that you send us a private message (click on my username then click 'Message') or contact the service team via chat here with your AGL account number and email address, and we'll be happy to help where we can!
If I’ve helped in anyway, please mark my post as SOLVED!
This helps our Community know the answer to common questions.