Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

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First Bill

Switched-on

 

 

i did not receive my first electricirty bill since switching  (via paper or email)but I have reeived a disconnection notice this motrning to my email.

 

I did not even receive my bill. I called the contact centre and they sais it was sent out in September but the only email I got from AGL was a Welcome email.

 

This means I have been charged extra already due to late payment. I would like to escalate this problem as I do not believe I received my first bill. I checked junk folder and nothing there either...

1 REPLY 1

Re: First Bill

AGL Moderator

Hey peekay,

 

Thanks for reaching out!

 

I'm sorry to hear that we've left you out of the loop here. This is not an ideal situation in any case, and I can only assume that the fact that this is your first bill makes things that much more frustrating. So that we're able to sort this out for you, we'll ask that you send us a private message (click on my username then click 'Message') or contact the service team via chat here with your AGL account number and email address, and we'll be happy to help where we can!

 

Kind regards,

 

Jayden.

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