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Extremely High Gas Bill

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Good afternoon,

I received my latest gas bill via email today and the amount has almost doubled from the previous bill cycle. I understand it’s winter and that more gas is used but there’s no way our consumption was over double. I spoke to somebody over the online chat and over the phone to no avail. Apparently our consumption went from 13390mJ to 31174mJ from the previous cycle, I was told the only option is to go on a payment plan or have the meter inspected which will cost me if it is found not to be faulty. This is ridiculous. Could we have been overcharged with peak times or could there be anything else causing this?

Cheers,

Thomas

5 REPLIES 5

Re: Extremely High Gas Bill

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Yes! I just got mine too! I’ve had to upload a photo because this is just crazy!!!

 

Re: Extremely High Gas Bill

AGL Moderator

Hi ThomasP,

 

Welcome to the AGL Community!

 

There could be a few causes for a high gas bill, thought it is not uncommon to see these during winter periods. The best place is to check your current meter reading against the end reading on your bill. If you current meter reading is higher than your billed end reading, then this indicates that the meter reading taken was accurate. While you're near the meter, it can also be helpful to note if you smell gas which would indicate a leak. You can find additional information here: My bill seems higher than usual, what should I do?

 

Cheers,

 

Jayden

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Re: Extremely High Gas Bill

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This looks very similar to my previous 4 months!! We were shocked with ours too - ridiculous. 

Re: Extremely High Gas Bill

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has this been solved? I just recently got mine and because of it i started to monitor my gas meter physically and via agl app! I have $212 in 2 days!! How possible this can be! 

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Re: Extremely High Gas Bill

Semiconductor

Similar story. Extremely high gas bill. I was told it was due to winter and gas heating. So I have been monitoring my gas consumption since I ceased using the gas heater and it is up more than 50% from the same period last year. I have not installed any new gas appliances and only have a gas stove and a gas water heater, which I don't use more frequently than I did last year. Cannot explain the average daily MJ going up from 19.4 (2018) to 33.4 (2019) calculated over the same period. I was told that I can call a plumber to check for gas leaks but apparently the gas meter appears right from AGL side (I was told it gets checked when the meter reading is done).