Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Electric Car Plan

Switched-on

How do I do checks and balances on the amount of Kws taken off my bill,for car charging per day/week/month/quarter? when no numbers are given to me on my bill.All I get from them when I phone them is "we work it out here and subtract the Kws manualy" Please more info.

Tags (1)
1 REPLY 1

Re: Electric Car Plan

AGL Employee

Hi, thanks for posting your question on AGL communities.

 

As the $1 a day Electric Car Plan was a trial product, there was no capability built to enable the display of the vehicle charging component on the bill. Unfortunately, this was a limitation of the trial, however we recognise this decision caused considerable frustration to customers and has informed our thinking regarding future product development. I apologise for any inconvenience caused.

 

Please note, soon we will be creating a AGL communities group dedicated to all things electric vehicles where you can ask and respond to questions from other EV owners/enthusiasts.